Nick Yahoodain of Advanced Builders & Contractors tells us about managing construction projects.
Tell us about you, your career, and how you founded Advanced Builders & Contractors.
Nick Yahoodain: My journey is Residential Construction spawned from a love of Real Estate. I found that homeowners really needed someone who was knowledgeable not only about the real estate market and areas but also about home construction. It is not only what the home currently looks like but also guidance as to what it can realistically become and what it would take for the property to become their dream home. I started Advanced Builders & Contractors over 16 years ago with the goal of building the best homes in Los Angeles. We’ve expanded into Malibu, across Los Angeles into Glendale, Hollywood, and Beverly Hills.
Do you have small habits that made a meaningful impact on your life and business?
Nick Yahoodain: Building relationships is key. Our relationship with clients sometimes starts years before they are actually ready to begin construction and extends far after the work is complete. Clients will remember how you made them feel, how you supported them and helped even when you weren’t under contract or making anything. The appreciation from our clients and those we’ve impacted drives us to keep doing more and always answer the phone with a true ‘how can I help’ mentality.
How does Advanced Builders & Contractors market its product/services online?
Nick Yahoodain: We focus on making our clients happy. Most of our work comes from referrals, whether personal, professional, or online reviews past clients have written. Our work has been featured in Architectural Digest, Elle Decor, and House Beautiful, and we are panel experts for Redfin, Business Insider, and more. We don’t have a sales team but work hard to offer support and guidance.
What specific tools, software, and management skills are you using to manage your online marketing?
Nick Yahoodain: We keep a private list of contacts and notes. We use Google Business, Facebook, Instagram, and MailChimp.
What is your hiring policy/process, and how do you retain your employees?
Nick Yahoodain: We have a small in-house staff that has been with us for many years. Over time we’ve vetted the best-specialized contractors in their fields and have maintained those relationships. A big part of this is taking care of the companies you work with and treating them how you would want to be treated: with respect, appreciation, and keeping open communication.
How are you funding your growth?
Nick Yahoodain: Sometimes, growth requires sacrifices as a business owner. Especially now, when building costs have skyrocketed post-covid, we have had to tighten the budget so that our clients don’t take the full hit. Hopefully, this will encourage potential clients to continue with their building plans and will allow us to keep doing what we love.
Who are your competitors? And how do you plan to stay in the game?
Nick Yahoodain: There are numerous General Contractors in Los Angeles County. We’ve narrowed our market down to what we do best, specializing in Hillside and slopped properties, full home remodels and rebuilds, and building the best family homes in the area. At this point in our business, we would instead focus on a few projects we can do extremely well than several projects at a time that will scatter our focus, time, and energy. Our clients deserve the best experiences, and we hope that by providing that, they will continue to spread the word.
Tell us a customer success story of yours.
Nick Yahoodain: We worked with an up-and-coming Designer team who purchased a property in Hollywood Hills. The property was outdated and needed repair. We completely tore down the home except for the garage and built the new modern home in its place. Working with designers on their own passion projects requires great attention to every detail. It was definitely next level. This was above and beyond even most custom homes, even requiring specialized traditional tradespeople who used techniques not so common in modern construction…but the result was amazing. We learned a lot on this project, and it expanded the possibilities that we offer. We learned that there are luxury homes by price and luxury homes by quality, and we always aim for the latter.
Your final thoughts?
Nick Yahoodain: Building a home is a huge project, investment, and decision. Having a knowledgeable, experienced, and honest guide is key. We have written articles on how to find the right contractor and if a General Contractor is the right fit. If you are in the Los Angeles area, visit our website and contact us, we would love to help you.